How information moves through this website.
Last updated September 18, 2026. This page describes the website, enquiry flow, and shared LemoTV support contacts.
Website forms and tools
The plan finder, device checker, and trial checklist run in your browser. Their selections are not submitted to a LemoTV server by this website. The enquiry forms prepare a WhatsApp message locally; they do not send it automatically.
When you choose to open WhatsApp, the prepared message is included in the WhatsApp link. WhatsApp handles that interaction under its own privacy terms. You can review the message there before sending it. If you email us instead, your email provider handles the transmission.
Information you give to support
When you contact LemoTV, the team receives the contact details and message you choose to send. This may include your device model, viewing region, order reference, and troubleshooting details. We use that information to answer questions, assist with activation, manage subscriptions, and resolve payment or service issues.
Do not send full payment card details or passwords through the website forms. Redact credentials from screenshots before sharing them.
Payments
Plan buttons open FlujiPay, the existing third-party checkout provider. Payment information is entered on that provider’s website and is processed under its terms. This static website does not contain card fields or store full card numbers. Keep your payment confirmation for support enquiries.
Hosting and technical information
The hosting provider may process request information such as IP addresses, browser details, and requested URLs to deliver the site and maintain security. This website build does not include an advertising tracker, automatic live-chat widget, or an analytics collection endpoint. If measurement tools are introduced, this policy should describe their operation before they are enabled.
Support and subscription records
Subscription and support records are handled through the existing LemoTV service. Relevant records may be retained while an account is active and afterward when needed for accounting, resolving disputes, or legal obligations. Contact support to ask about records connected to your account.
Your information requests
To request access, correction, or deletion of your information, email support@lemotvs.net. Include enough information to identify your support conversation or account, without sending unnecessary sensitive details. The team may need to confirm your identity and explain any records it must retain.
Related services and updates
External player apps, device manufacturers, payment services, and messaging platforms have their own privacy practices. Review them before providing information. This page will be updated when this website’s data handling changes. For other questions, use the contact page.